311 ballards lane
north finchley
london N12 8LY
T - 020 8445 2722
reception@311dental.co.uk

policies & notices

Privacy Notice

The practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR), the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.

To read our full Privacy Notice please click here.

Privacy Notice for Children

The practice keeps names, addresses, date of birth and detail of any health problems as well as details of your dental treatment and details about your family. We keep this information so that we can provide you with the best dental care. Your personal information is kept very confidentially and securely.

To read our full Privacy Notice for Children please click here.

Cookies Policy

This website uses cookies to better the users experience while visiting the website.

To read our full Cookie Policy please click here.

Charter on Patient Safety 

Our practice has a safety culture which means that patient safety is at the forefront of everyone's minds.

For more information on safety at 3one one dental care, please read our Charter on Patient Safety.

Feedback

At 3 one one dental care we would really like to hear from you, wether it is about your dental experience or any aspect of our service, so please do feel free to get in touch reception@311dental.co.uk. or download and complete our Comments and Suggestions form. If you have any concerns about any aspect of your dental care, please do let us know.

More details can be found in our Complaints Handling Policy.

Cancellations

We ask that you please give us 48 hours notice if you need to cancel an appointment.

Emergencies

Registered patients of the practice are seen on the same day if they are in pain. We also run our own out of hours emergency service.

For more information, please refer to our Emergency Arrangements Guidlines document.

Patient Satisfaction

The primary goal of this practice is patient satisfaction. Where we have not reached 95% satisfaction in all areas, the team have agreed an improvement action plan.

Please read a sample of the results and our action plans, from our most recent Patient Satisfaction Survey.

Zero Tolerance on Violence & Aggression Policy

The practice is committed to providing a safe working environment by minimising the risk of violent and aggressive behaviour at work.

To read our full policy on zero tolerance please click here.

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